Contact Our Travel Specialists

Let's start planning your perfect travel experience

Get In Touch

We're here to help with your travel dreams

Call Us

Speak directly with one of our travel specialists

516-473-6940

Monday-Friday: 9am-6pm ET
Saturday: 10am-2pm ET

Email Us

Send us your travel questions and ideas

hello@ontheflyvacations.biz

We respond to all emails within 24 hours during business days

Schedule a Consultation

Book a personalized travel planning session

Schedule Now

Virtual and phone consultations available

Start Your Travel Journey

Tell us about your travel dreams

Connect with a Specialist

Our team of travel experts is ready to help

Michelle, Cruise & Luxury Specialist

Michelle

Cruise & Luxury Specialist

With extensive experience in cruise vacations and luxury travel, Michelle can help you find the perfect cruise itinerary or premium travel experience.

Contact Michelle
James, Alaska Travel Expert

James

Alaska Travel Expert

James specializes in Alaska cruises, land tours, and wilderness experiences. His firsthand knowledge ensures you'll experience the best of The Last Frontier.

Contact James
Tanya, Africa Specialist

Tanya

Africa Specialist

Born in South Africa, Tanya brings authentic insights to African travel experiences, from safaris to cultural heritage journeys across the continent.

Contact Tanya
Marcus, Group Travel Coordinator

Marcus

Group Travel Coordinator

Planning a family reunion, friend getaway, or organization trip? Marcus specializes in coordinating seamless group travel experiences for groups of all sizes.

Contact Marcus

Frequently Asked Questions

Common questions about working with us

Is there a fee for your travel planning services?

We operate on a consultation fee model that ensures we can provide personalized, high-quality service. Our initial consultation is complimentary, and if you decide to work with us, we charge a planning fee that varies based on the complexity of your trip. This fee is often applied as a credit toward your final booking. For simple bookings like standard cruises, we may waive the fee entirely.

How far in advance should I contact you?

For optimal availability and pricing, we recommend contacting us 6-12 months before your desired travel date, especially for popular destinations during peak seasons or for group travel. However, we can also accommodate last-minute bookings when availability permits. The earlier you reach out, the more options we'll have to create your perfect experience.

What information should I have ready for my consultation?

To make the most of your consultation, it helps to have a general idea of your destination interests, travel dates (even if approximate), budget range, number of travelers, and any must-have experiences or accommodations. Don't worry if you're uncertain about some details—part of our job is helping you explore options and make these decisions.

Do you offer payment plans for travel bookings?

Yes! We understand that travel is an investment, and we offer flexible payment plans for most bookings. Typically, this involves an initial deposit followed by scheduled payments leading up to your final payment date. The specific payment schedule depends on your travel provider's policies, but we work to create a plan that fits your budget and timeline.

What happens after I submit my inquiry?

Within 24 business hours of submitting your inquiry, one of our specialists will contact you to schedule an initial consultation. This can take place by phone, video call, or email, depending on your preference. During this consultation, we'll discuss your travel interests in detail and begin exploring options that match your vision and budget.

Do you provide support during our trip?

Absolutely! We provide comprehensive support before, during, and after your journey. You'll have access to emergency contact information and assistance throughout your trip. Whether you need to make last-minute changes, have questions about your itinerary, or encounter unexpected challenges, we're here to ensure your travel experience is smooth and enjoyable.

Visit Our Office

Schedule an in-person consultation

Map to On The Fly Vacations office

Our Location

On The Fly Vacations
123 Travel Plaza, Suite 205
New York, NY 10001

Office Hours:
Monday-Friday: 9am-6pm ET
Saturday: 10am-2pm ET
Sunday: Closed

Parking: Complimentary parking available in the building garage. Please bring your ticket for validation.

Schedule an In-Person Consultation

We welcome in-person consultations at our office. Please schedule an appointment so we can ensure the appropriate specialist is available to assist you.

Request Appointment